Transatlantic Translations, trading as LangCommLingo, and its affiliated persons / companies trading as LangCommLive through www.langcommlive.co.uk, www.langcommlive.com, www.langcomlingo.com and its related websites, hereafter to be referred to as 'The Company', supplies its services under the following terms and conditions.
The Company reserves the right to add and amend these terms from time to time as required. The Company terms and conditions supersede any terms and conditions previously imposed by the client or the Company. The Company agrees to provide full up to date copies of this Agreement via our site www.langcommlingo.com. Copies of all Agreements may be requested in writing by a recorded means to our registered office.
Any Company or person undertaking use of any aspect of the Company's services, hereafter referred to as the Client, for personal use or on behalf of a third party, is bound by these terms. Breach of this agreement may result in suspension or termination of all, or part of the services provided, without notice.
General Terms
Product Offerings and Product Specific Service Levels for telephone interpreting services
The Company agrees to provide the following service:
24/7 Telephone Interpreting service across either of our:
European Languages
Worldwide Languages
The list of all languages available within each service are listed below in Appendix A. The Client acknowledges that LangCommLingo is a provider of an “on demand” telephone interpreting facility and whilst the Company will always endeavour to comply with Client requests, service levels cannot be guaranteed. The Client understands that the Company accepts no responsibility for direct or indirect costs or errors as a result of this service provision.
The 24/7 service covers bank holidays around the world.
The Company agrees to employ continued quality control and monitoring of its interpreters and systems in so far as is reasonably necessary in order to maintain service levels. The Company and Client acknowledge that from time to time anomalies as a result of human error and technical faults may occur. The Company agrees to endeavour to keep disruption to services to a minimum. The only exception to this is a Force Majeure event including acts of God, riots, war, strikes, epidemics, fire, communication line failures, power failures, natural disasters or anything beyond the Company's control.
Whilst the Company will make every reasonable effort to ensure that interpreter staffing levels match our Clients' interpreter requests, the Company cannot offer any guarantees relating to staffing levels.
