A value is required. 1. Charges and Pricing
The Company reserves the right at any time, without prejudice or prior notice, to make amendments to the pricing structure of its service. The Company will make reasonable efforts to make the Client aware of these changes.
Current tariffs and prices for telephone services can be found on our host site www.langcommlingo.com. New and returning Clients may choose from the Company's current tariff structure. Tariffs cannot be backdated.
The Client understands that in the following instances, their network provider may charge for call time accumulated in addition to other charges:
For accessing LangCommLingo’s telephone interpreting services
Whilst roaming
The Company will not be held liable for any additional charges levied by network providers and recommends that all Clients request full charging structures from their network provider before accepting the terms of this Agreement and that this should include charges by country if appropriate.
All usage of LangCommLingo and its interpreter services are chargeable. The interpreter charge only applies when an interpreter comes on the line and not before. Calls are charged on a “per minute” basis, but part minutes are pro-rated to the nearest second. The “per minute” cost of an interpreter from LangCommLingo is the same irrespective of the language or the time of day
When the Client signs up via paper based systems or via the on line sign up systems or the client starts trading with The Company, this constitutes acceptance of the Company's terms and conditions. The Company reserves the right not to begin work until any specified sign up process is completed.
2. Registration
Clients completing registration confirm that the information they have provided and will continue to provide is true, accurate and complete information about them and agree to inform the Company if that information changes. If it is shown or the Company reasonably suspects that the Client has not done this, the Company may suspend or terminate your Account and refuse use of services. The Company will treat your information very carefully and will only use your information in accordance with these terms. The Client should note in particular, the Company's terms will allow the Company to process the Clients registration and user data and to receive and deliver the Content.
During registration, the Company reserves the right to conduct certain security checks. Clients may be requested to provide copies of documentation such as proof of billing address. If the Company does not receive proofs or is not confident with the results of these checks, the Company reserves the right to suspend / terminate any account within 7 working days of the first day of registration. Unless otherwise expressly granted through written authorisation, these identity confirmation documents must include one of the following:
A utility bill showing both Client (whether an individual or on behalf of a Company) name and billing address
A copy of the individual / Company headed paper also with their billing address.
Passport and / or driving licence where one of the above does not show the Clients name and address or where it cannot be provided.
Clients may be required upon registration to provide one or more payment methods. The Company reserves the right at any point to refuse registration if valid payment details are not provided in accordance with these terms.
Except where express written authorisation otherwise states, the point of registration (also referred to as 'signup') of the LangCommLingo service and the terms of this agreement will be deemed to have been accepted when a full online or paper based signup has been received and processed by the Company to the point of account generation. Account generation is to be held as the date on which a client account number has been allocated to a Client.
3. Billing
Invoices will be automatically produced and emailed to the client following completion of each call involving an interpreter. By supplying credit card details the client accepts and agrees to allow the Company to take monies for all outstanding monies owing. Failed transactions due to insufficient funds or invalid / cancelled details will incur an administration fee of £10, $15, or €12.50 per failed transaction. The Company reserves the right to suspend or terminate all or part of Client services at any point without notice where failure to make payment has occurred. It is the Client's responsibility to ensure that all billing details, including address, are kept up to date. Any amendments to details must be made by contacting LangCommLingo before further use of the interpreter service. Late amendments of these details may result in failed transactions and incur an administration fee. All late payments will be subject to 3% compound interest on a daily basis. All costs of recovery will be paid for by the client, including the administrative costs of recovery. The company reserves the right to charge administration fees for recovery of all late payments. All billing queries must be raised within 14 days of date of invoice, failure to notify within this timescale will render the dispute invalid.
4. User ID
On completion of the registration process for the telephone interpreting service, Clients will receive a User ID and password and a Customer Account number for their Account. Clients are responsible for maintaining the confidentiality of their User ID, password and Account Number and activities on the account in general. The Client must notify the Company immediately of any unauthorised use of their User ID or Account or any other breach of security that may affect the Company or its services. Clients should note that user ID’s are not transferrable and are separately attached to each registered user.
5. User Conduct
All information, words spoken and sound ("Content") are the sole responsibility of the person from whom such Content originated. The Company is not responsible for the Content of telephone calls or any other activities conducted through Client Accounts. Accordingly, the client agrees that they, and not LangCommLingo, are solely responsible and liable for all activities conducted through their Account.
The Company reserves the right to terminate any Account if in the Company's reasonable opinion that it has been used for the purpose of violating any law or we reasonably believe that the client has done so (or allowed to be done so) through use of LangCommLingo services any of the following: harass, threaten, embarrass or cause distress or discomfort to any person or transmit Content that we consider to be unlawful, harmful, threatening, abusive, defamatory, vulgar, obscene or racially, ethnically, sexually or otherwise objectionable, particularly taking into account the recipient's age; transmit any Content that infringes any rights of confidence, trademarks, copyright, or other proprietary rights or intellectual property of any party; impersonate any person or manipulate identifiers to disguise the Content origin; or transmit any unsolicited advertising, promotional materials, or any other forms of solicitation.
Calls are recorded for training purposes but are not available for future transcription or usage outside of this purpose. We and our Associated Persons may preserve Content and disclose Content if we, in good faith, believe that either is required to enable us to comply with or respond to any legal process or to enforce this Agreement or obtain advice from professional advisers. The Client understands and agrees that technical processing and transmission of the Services, including their Content, may involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices; and (c) single or multiple human review.
